To help residents better understand broadband fiber optic internet in Plymouth, this page contains answers to some frequently asked questions.
I have white lines across my property. What are those for?
These white lines represent the anticipated work area of the underground fiber installation.
Can I move the flags in my yard?
No. These flags are required by law and are important for showing where the underground private utilities such as gas, electric, and cable are located. View the Gopher State One Call website for more information. View a photo of Gopher State One flags.
Who authorized permission for fiber optic cable installation?
Fiber companies must obtain a city right-of-way permit and meet requirements according to city ordinance. If the requirements are met, the city cannot deny them. The city also cannot choose one fiber optic service provider over another.
Who oversees these companies?
Fiber optic service is considered a private utility and is regulated by the Federal Communications Commission (FCC). The FCC is responsible for managing the business practices of each internet company. View the FCC website for more information.
What if I have items in the right-of-way or easement? How can I protect them?
Read about right-of-way and easements here. The companies will do their best to not disturb existing landscaping and other items. However, items within the right-of-way or easement may be affected. It is beneficial for the contractor to be aware of any underground items you may have in the right-of-way. Please mark/ flag all sprinkler heads, dog fence lines, sump pump lines or other underground items in the right-of-way or easement to make sure they are avoided as much as possible during construction. If possible, please reach out to the contractor directly regarding your items.
How long will crews be in my neighborhood?
Most projects are finished within a week. Restoration of any items affected may take longer. The city does not control the pace or schedule of the work.
Why are they digging holes in my yard?
Crews dig small holes to visually verify the fiber installation will not hit an existing buried utility. View an image example.
What will I see in my right-of-way or easement when the project is finished?
The fiber company will be installing utility boxes that are flush to the ground. These boxes typically have a green cover. Some properties may also have a small above ground pedestal.
Who is responsible for repairing my right-of-way or easement?
The companies are responsible for restoration of any items affected such as grass, sprinkler systems, pet containment systems, asphalt, concrete, etc.
What if I have complaints about restoration?
Please follow-up directly with the company that performed the project. Please see the Interactive Map section above for contact information.
What if I don't want fiber optic service?
Residents are not obligated to sign-up for service.
